
The SONY camera models below may have compatibility issues if the latest firmware has not been updated to the versions in Step 2. Camera models: Sony Alpha 9 (SONY ILCE-9) Sony Alpha 7R III (SONY ILCE-7RM3) Sony Alpha 7 III (ILCE-7M3) If you’ve encountered this error message, please follow the steps below to update your SONY camera firmware.

Step 1. Check the firmware version on your camera: Select Menu > Setup subpage [7] > Version on the camera. The system software (firmware) version will be displayed as shown below.

Step 2. Please use the links below to download the latest firmware and follow the installation instructions from the SONY website.
Camera model | Firmware versions | Links for download and detailed installation instructions |
Sony Alpha 9 (SONY ILCE-9) | Ver6.0 | Windows: Click here Mac: Click here |
Sony Alpha 7R III (SONY ILCE-7RM3) | Ver3.01 | Windows: Click here Mac: Click here |
Sony Alpha 7 III (ILCE-7M3) | Ver3.01 | Windows: Click here Mac: Click here |